Customer Emails - Garden Furniture

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It has been admired by our neighbours and I have passed on your details to them.

Thank you for your security advice. It is now anchored with a metal chain and lock to a very heavy concrete parasol base which has a hole all the way through it. It is on the left of the bench with a plant pot on top.

Best Regards

Heather, Isleworth, London, TW7, Vintage Bench 630, 29th January 2024

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On 24 January 2024 Heather wrote:

I just wanted to thank you for excellent service and very good value for money. I ordered the vintage bench yesterday. It arrived today. We assembled it in no time. It is very firm & good quality & is now in the front garden. We are trying to think of a way to anchor it to a railing as it looks so good and may attract a thief. Thank you so much.


Hi Paul,

Just to let you know that the replacement chair has arrived today and to thank you for the prompt action on this.

Regards

James, Harwich, Essex, CO12, Teak Dining Set 196, 5th July 2023


Thank you so much for our garden storage bench. It is perfect and really high quality. A big shout out to Louise who was so quick to arrange for the replacement of a damaged part. So quick and efficient. We are very happy and would definitely recommend.

Kimberly, London, SW6, Storage Bench 214, 24th June 2023


Thank you Paul

I did notice after I'd emailed , Numpty me!

Seat looks great thank you

Andrea, Tadworth, Surrey, KT20, Vintage Companion Set 610, 2nd June 2023


Hi Tamara,

Happy Friday!

I just wanted to drop a quick email to thank you for your support in delivering the bench this week!

We had a lovely event and your bench made quite an impression! I've attached a picture for you as well.

Many thanks and have a great weekend!

Sofia, We Are Placemaking, Orchard Place, SW1H, Vintage Bench 630, 5th May 2023


To whom it may concern,

I have just ordered and paid for a second Swing Seat 225 - Pressure Treated, Chunky Pine

I took delivery of my first ever purchase from you yesterday, I am delighted with the product, hence my desire to buy another.

I look forward to receiving my second swing seat next Monday ( 14th March 2022 )

Kind regards,

Ms CLN, Betws-Y-Coed, Conwy, LL24, Pressure Treated Swing Seat 225, 9th March 2022


Thanks for the delivery. We are really pleased with it and have already recommended you to others interested in garden benches.

Teresa, Kingston, Kent, CT4, 3 Seater Bench 210, 4th August 2021


Dear Paul,

Thank you very much for your email regarding our conversation today about the back cushions that I paid for but are no longer available and of the refund you kindly offered me.

Your supplier has certainly left you in the lurch and I hope you do not get any customers who give you a hard time!

The Love Seats are really great for a few reasons.

I am just over 6ft tall so the depth from the ground to the seat was a huge factor in why I bought from you as my insidr leg measurement is 33" and cheaper ones were not as accomodating.

Also that it came ready made was something I needed as no way could I have built them and I do not like to involve others if I can help it.

These seats will encourage me to sit out in my garden as I have been in my own Lockdown for 3 years prior to the Pandemic ones and have hardly ventured away from my home. I suffer with depression and anxiety. And I had no seating outside.

I went out twice last year to my dentist only and had a lift so have not even experienced Social Distancing and wearing a mask was 20 minutes tops.

It is very surreal not doing those things like my family and friends have been doing.

I only saw my friend briefly last year to exchange Christmas gifts outside because it was raining. Then again in April when it was my birthday.

Family all live in Essex and Scotland so have seen none since Covid 19 arrived.

I decided I needed to get some garden seats so that I could at least have start having visitors again when restrictions eased and we could sit outside where it would be safer for me and for them whilst Covid is still being a menace.

I thought you may like to hear my story so that you know what a positive difference these seats are going to make in my life.

I had my second Covid jab today so am hoping I will feel brave enough to start to re-engage with the world again.

But first I shall need to acclimatise with breathing in fresh air outside from haha.

Now you know what an important purchase this has been!

I enclose a photo of them and I paid for some paving slabs to be laid so am all set to enjoy the summer.

Thank you.

Kind Regards,

Hazel, Williton, Somerset, TA4, Companion Set 451, 23rd June 2021


It has arrived safely yesterday.

And now installed nicely in our garden.

Easy construction and very steady.

We really appreciate. Many thanks!!

Kotomi, Surbiton, Surrey, KT6, Vintage Bench 630, 16th December 2020


We have erected the gazebo, the rose armour and the growhouse. Very pleased with all of them. So sturdy and well made.

Joy, Dawley, Telford, TF4, 10x10 Wooden Gazebo 427, 5th September 2020

Joy, Dawley, Telford, TF4, 10x10 Garden Arch 28, 5th September 2020

Joy, Dawley, Telford, TF4, 10x10 Wooden Growhouse 062, 5th September 2020


Great thx u - fab service - I've order one to be delivered for my mum's birthday next week.

Will spread the word

Jacqui, Northampton, NN4, Swing Seat 394, 17th July 2020

Jacqui, Northampton, NN4, 10x10 Wooden Gazebo 333, 2nd August 2017

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Good Afternoon,

I placed an order yesterday for a swing seat 394 -I have not had confirmation of the order and I'm unable to login to check - I'm a returning customer I bought a lean to Gazebo from you in 2017 (still looks fabulous lots of oohs! & aahs!)

I was hoping to order another one for my mum's birthday 20/7/20 - please can you call me.

Thanks


Have my order. Thank you very much. Love it. Looks brilliant, really pleased. Will recommend and use again.

Kind regards

Jackie, Birmingham, B34, 3 Seater Bench 210, 24th June 2020


Dear Guy,

I've just received an email with delivery for tomorrow. I have no words big enough to express my thanks to you all!!

Thank you, thank you, thank you, thank you so much 😊 😊 😊 😊 😊 😊

Sue, Broadstone, Dorset, BH18, 8 Seater Dining Set 308, 23rd June 2020

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On 22 June 2020 Guy wrote:

Hi Sue,

Thank you for your contact us message. Unfortunately, the first available delivery slot for the dining set you ordered yesterday is Tuesday 30th June. Since nearly all shops have been shut during the Covid-19 shutdown the government has encouraged online retailers like us to stay open. As a result many products are only available online and with so many people staying at home and needing projects to keep busy in their homes and gardens we have received an unprecedented demand for our products.

Due to the sheer volume of orders we are receiving our warehouse staff are running at total capacity and it is physically not possible for them to wrap and dispatch any additional items than they already are doing in a day. The carriers that collect from us on a daily basis are also filled to capacity and struggling to cope with the volume of cartons that are being delivered throughout the UK (as one carrier explained to us it is as if "every day is Black Friday").

It is not possible to guarantee delivery of the furniture suite any sooner but I will do everything I can to help.

Regards

Guy

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On 21 June 2020 Sue wrote:

I wonder if you could help. I have ordered a dining set from you. It states delivery on the 30th June, but I wondered if it would be at all possible for you to deliver it on, or before the 25th June as it is the anniversary of my husband passing away and we would like to be able to have a socially disnced bbq to honour him with his sister. I understand this is a very big ask, but I would be so eternally grateful if you were able to help my children and I with this request. Thank you in advance.


Thankyou all delivered fine and ive already built the tree chair looking very good very happy cheers

Regards

Eric, Hucknall, Nottingham, NG15, Circular Tree Seat 227, 20th June 2020


I am very pleased with the bistro set thank you

Suscilla, Aylesbury, HP19, Vintage Bistro Set 614, 16th June 2020


Hello

Just want to say thank you for the exceptional service . My sister received her new canopy yesterday .

Once again thank would highly recommend you .

Teresa, Mansfield, Nottinghamshire, NG19, Replacement Canopy for Swing Seat 394, 12th May 2020

EXTRA NOTE:- WE ARE HAPPY TO SUPPLY ACCESSORIES WHENEVER PRACTICALLY POSSIBLE, EVEN YEARS LATER


Dear Paul,

Just a note to say many thanks for helping to sort it out.

I get many comments on it as our front garden is almost on the street so I will be happy to recommend and report excellent customer service and I look forward to many happy hours in the sun !! admiring the lovely view.

Thanks again and best wishes.

Alison, Reeth, Richmond, North Yorkshire, DL11, 3 Seater Storage Bench 214, 7th May 2020


I am just writing to say we ordered some garden furniture from you recently and we are very pleased with it. The service from your company from ordering to delivery was excellent and we would definitely order from you again. Delivery was prompt even at this difficult time and the item was well packaged and easy to assemble. It was also great to receive a phone call prior to the item arriving to check our access etc and to advise us if we had any problems to contact you. I now have family members who may well order from you in the near future. Regards

Gary, Liverpool, L36, Rattan Dining Set 619, 2nd May 2020


Hi Team,

I received my Arch 28 this morning. Brilliant from the point of order to the delivery.

The guy who took the order and Richard the driver was very helpful, I look forward to using your company again in the future.

Thank you, Kind Regards

Joe, New Romney, TN28, Garden Arch 28, 17th March 2020


Hi we received the replacement part on Friday. Thank you very much for sorting this out so quickly.

I shall make sure to recommend you guys to friends and family :)

Kind regards

Ryan, Dawlish, Devon, EX7, 3 Seater Bench 210, 11th February 2020


Very pleased with the speed of delivery and value for money of the goods.

Gordon, Beith, Ayrshire, KA15, Teak Garden Bench 162, 15th June 2019


Replacement received thank you. Bench assembled and very pleased with quality. Thank you for your prompt service.

Regards

Alun, Tredegar, Gwent, NP22, Hardwood Bench 101, 22nd May 2019


Thank you for your swift resolution to the problem. Mum has now received the new part and I have been able to assemble the bench.

Kind regards

Rob, Aberystwyth, Dyfed, SY23, 3 Seater Bench 210, 12th May 2019


Parcel received OK on 7th am pleased with the quality for the price.

Gordon, Beith, Ayrshire, KA15, Teak Garden Bench 162, 9th May 2019


Many thanks..Bench is perfect!

Shiela, Askern, Doncaster, DN6, 2 Seater Bench 432, 21st February 2019


Right through from my first call answered by an extremely friendly, helpful and patient man to the lovely man who delivered my purchase I was most impressed by your company and will certainly buy from you again.

Please do pass on my comments.

Kind regards

Linda, Attleborough, Norfolk, NR17, 3 Seater Bench 212, 17th January 2019


Thanks for your reply earlier and the arbour arrived not long after. It is erected and I'm very happy with it. Thank you again

Tracy, Horfield, Bristol, BS7, Arbour 050, 11th July 2019


Absolutely thrilled with the swing seat!! And perfectly delivered and erected in my absence.

Thanks!!

Cath, Littlehampton, West Sussex, BN16, Swing Seat 468, 2nd July 2019


Good morning

Thanks for responding. Everyone loves the benches and they look great in my garden

Regards

Sue, High Wycombe, HP13, 3 Seater Bench 210, 7th November 2018


Received order arch 28 also bench table and 2 wooden chairs arrived this morning ,Thank you for helping in making this order so easy to complete

kind regards

Jean, Freshwater, Isle of Wight, PO40, Garden Arch 28 & Teak Bench Suite 182, 16th October 2018


Hi Guy,

Just to let you know my bench arrived on Friday (the first of the 3 days specified, marked as 24 hour delivery)

All assembled and looking good. Very happy.

Let me know if you want me to leave a review for you somewhere.

Thanks

Joff, London, SE6, 3 Seater Bench 210, 20th July 2018


Just to let you know that the garden benches arrived yesterday afternoon, which I think is an excellent delivery time for the Shetland Isles.

The benches are just what I wanted and I am very pleased.

I am so glad that you deliver to these Isles. So many companies say its not possible, but you have proved that it is!

Many thanks from a happy customer living in Britains most northerly village.

Elizabeth, Feall, Haroldswick, Shetland, ZE2, 3 Seater Bench 210, 29th June 2018


Hi Received the seat today, fitted it, really impressed with the quality.

Ron, Welwyn Garden City, AL7, 3 Seater Storage Bench 214, 22nd June 2018


Bench received today at 10.30am

Thanks for efficient service.

Tom, Bagillt, Flintshire, CH6, 3 Seater Bench 210, 23rd May 2018


Thank you

Catrin, Weybridge, KT13, 3 Seater Storage Bench 214, 21st March 2018


hi I would like to thank you for the garden swing,it looks absolutely great, but the seat was realy hard to put it together has there where no marks for the boardsbut apart from that it was easy to build so once again thank you very much indeed Oh by the way I didn't receive it until wednesday late afternoon the reason given was the driver had reached his time limit for that day??? bye bye

Terence, Crofton, Wakefield, WF4, Swing Seat 225, 19th July 2018


Shipment received, thank you.

Courier pleasant and helpful.

Frank, Basingstoke, Hampshire, RG22, 6 Seater Hardwood Suite 130, 8th June 2018


Arrived safely yesterday. Fantastic service so many thanks. I hope to use you again in the spring for either a shed or summer house also cover and cushion for bench. Regards,

Pat, Teangue, Isle of Skye, IV44, Hardwood Bench 101, 29th September 2017


Morning,

Benches arrived first thing yesterday and are now sitting in the garden.

Thank you for your prompt and good service.

Kind regards

Kim, Harpenden, Hertfordshire, AL5, 3 Seater Bench 210, 22nd July 2017


Hello there,

I have just received your beautiful bench. Excellent delivery service. However the screw packet was broken and there are 2 missing 5x90 screws. Could you please send them over?

Many thanks,

Iole, Egham, Surrey, TW20, 3 Seater Bench 210, 7th July 2016


Hello Paul,

Pleased to tell you that my husband managed to correct the mistake he made when building the benches.

I'm so relieved and so is the head teacher at the school.

Thank you for your help and understanding with this matter that was the fault of my husband.

Please let me know when I can expect the delivery of the replacement right hand arm (when facing the bench) ?

Many thanks

Wendy, Swindon, Wiltshire, SN1, 3 Seater Bench 210, 16th October 2015


Many thanks for the prompt delivery. It's now erected and in place and looks great. Thanks again.

Malcolm, Alcester, Warwickshire, B50, Garden Arbour 413 with Swing Seat, 9th May 2015


Hi

Just to let you know that the items you sent to me have been delivered successfully. I haven't opened the seat assembly yet, but have put together the arbour, and am very pleased with it. In fact I'm sitting in it right now sipping a cold beer in the sun

Thank you for all your help

Neil, Weston-Super-Mare, BS24, 4x4 Corner Arbour 33, 19th May 2013

EXTRA NOTE:- THIS CUSTOMER ALSO PURCHASED THE HARDWOOD COMPANION SET 354


I researched a lot of sites for Lutyens style benches before placing my order with your company,most were three times or more the price of your product. Therefore, I was not expecting a top quality product. However, I have to say I was very pleasantly surprised, the quality is excellent, the bench is treated with a weather protective oil and looks equally as good and stylish as the much more expensive benches on other sites. The only negative about the product is the nut,bolt and allen key assembly mechanism is somewhat fiddly, but that said, it's not 'rocket science'and only took two of us 20mins to assemble.

I would also like to compliment you on your customer service, I have never experienced such srevice anywhere before, a courtesy call within five minutes of placing the order! A very pleasant and polite lady explained all about the delivery and what to do in case of any problems etc, thats what I call service. I had no problems whatsoever. I am delighted with my goods and I would be happy to recommend this product and I would most certainly recommend your company. Thank you very much

Janet, Barnsley, South Yorkshire, S70, Hardwood Garden Bench 431, 10th August 2011


Dear Sir,

Thank you for your help and quick response, the item has been replaced and I am a very happy customer!!

Kind Regards

Susanne, Twickenham, TW1, 6 Seater Aluminium Furniture Suite 324, 22nd June 2011

EXTRA NOTE:- A FAULTY PARASOL WAS REPLACED SOON AFTER DELIVERY.

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