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Scroll down to see all of the unsolicited emails we have received about our sheds, garages and storage buildings since 2006 ...
Thank you so much for the phone call and this email as confirmation, what brilliant customer service you have.
Kind regards
Sheila, Salisbury, Wilts, SP2, Wooden Bin Store 151, 4th October 2023
Hi,Just a line to say thanks for the great delivery you gave me on my canopy,not started build yet but all looking good,thanks again
David, Startforth, Barnard Castle, DL12, 10x18 Aluminium Carport 372, 13th April 2023
Hiya,
Thanks, very impressed with the new garage 🙂 will be back later for fencing
lol
Regards
Dave, Holbeach, Lincolnshire, PE12, 20x26 Concrete Garage 213, 14th March 2023
Good morning Louise, I had my order delivered yesterday and although I do not move into my new property for a few weeks I will not be opening the packaging just yet but can I just say your service from ordering, communication to the help of the delivery drivers has been amazing. We do often moan about the bad things but never praise the good. Thank you and your team , kind regards, john
John, Blackpool, FY2, Metal Shed 391, 1st March 2023
Dear Cameron,
Just confirming the missing Opening Sash and associated parts for my 6ft Corner Shed was delivered today.
Thank you for following up on this for me , You've provided excellent Customer service in resolving the original error and I'm very happy with my shed.
Best Wishes
Gary, Maidenhead, Berks, SL6, 6x6 Corner Shed 164, 15th August 2022
EXTRA NOTE:- AN OPENING WINDOW WAS ORDERED BUT NOT SUPPLIED WITH THE ORIGINAL DELIVERY
Good afternoon
Thank you for coming back to me so quickly and also the phone call also.
I look forward to the delivery that will finalise my project.
I would like to say the product I brought is outstanding and was easily built on my own in two days. What an excellent product.
I'm of no doubt I will be using summer gardens in the future, and I will also be recommending you to everyone I know
Regards
Warren, London, NW10, 9x12 Apex Metal Shed 374, 22nd June 2022
Thank you for the excellent service.
Regards
Ron, Stockton on Tees, TS21, 10x16 Aluminium Carport 490, 31st May 2022
Thank you so much for sorting this out so quickly. Also, please pass onto your management how impressed I am with how promptly the initial email from Tony and this email have reached me? The Customer Service has been outstanding.
Thank you
Karen, Colchester, Essex, CO6, Wooden Binstore 149, 23rd May 2022
Hi again Jonathan,
The shed looks perfect and I am happy for you to proceed as per your drawing.
I would like to thank you for your excellent customer service, something that is sadly lacking today. Even though your website is very good and easy to navigate, it is great that you have taken the trouble to clarify these few points.
Well done !!
Kind regards
Michael, Glastonbury, BA6, 6x10 Pent Shed 11, 3rd May 2022
Dear Sirs
I would just like to congratulate your company on supplying a great product on time, complete and of excellent quality.
A few high points were..
1. No parts missing.
2. All parts well identified making construction easier.
3. All parts fitted with no modification required, i.e no burrs on the ends of the aluminium extrusions.
4. All parts well packed and all well protected from any damage.
5. Instructions clear and easy to follow.
6. All Parts of excellent quality, making a strong final construction.
7. No problems nor complaints.
After suffering other companies poor service and quality it was great dealing with your company.
Please pass on my thanks to all your employees and I would thoroughly recommend your company to all my friends and colleagues.
Thanks again.
Nic, Compton, Hampshire, SO21, 10x18 Aluminium Carport 372, 1st February 2022
Hi I had a garage delivered last week, the instructions are a bit vague.
However, it looks brilliant and well worth the money, great service, Cheers
Ron, Leamington Spa, Warwickshire, CV32, 11'6x18 Metal Garage 384, 10th November 2021
Dear Paul
Thank you very much for your reply.
We have managed to put the bin storage together and they look lovely.
Please find photos attached.
Kind regards
Judy, Gainsborough, Lincolnshire, DN21, 2 x Wooden Binstore 149, 7th November 2021
Hi Paul,
Was in my shed yesterday and it reminded me that I never followed up after having built it. I found your customer pics and reviews handy so I thought I would share my experience of building it and living with it.
I was looking for a solution to store a motorbike, a couple of mowers and various bits of kit, I ran electric to it so we can keep batteries etc on trickle charge over the winter. For me the width of the doorway was most important as the tractor mower had a 42 inch cutting deck you can't fit through a regular shed door way. I looked high and low for a solution and settled on the idea of a tin shed. We got someone in the lay the concrete foundations, that was relatively easy and very important. Reviews had said 4-6 hours to build, it took us two days and it was a freezing cold winters day. My first bit of advice would be to pay someone else to do it if you can. What really takes the time is dismantling it when you realise 10 steps in that the bits you'd fitted were the wrong way round or upside down and the holes for the next bit aren't lining up. You REALLY need to concentrate, spend time getting all the metal bits on the ground in their “groups”. Keep them well out of the way till you need them. My other bit of advice is you have to build it do it when it's warm, your hands will get so cold you can't hold the fiddly self-tapping screws. Finally – use electric screwdrivers with magnetic ends!
Wearing gloves is important but a challenge, the metal edges are super sharp. Prepare for injuries and have some plasters on hand.
The cross beams inside are very low. OK I'm 6'5 but as you can see in the pictures I can just about stand up in the middle apex. The rest of it I end up crouching. You could mount it on railway sleepers to give it more height. Size wise it's plenty long enough width wise you can get a big motorbike and tractor mower in side by side and just have enough room for a push along mower between them.
I would advise that you screw it to the concrete base (get the optional hammer fixings, they look pretty small but with enough of them they're fine, the holes are pre drilled) , we live in a very windy spot and stupidly I didn't bother to start with. Got away with it for a month then one day came out and it had folded up on its end! Thankfully it pinged back into shape but could have been very bad. Moisture / Condensation obviously isn't great in the winter. It doesn't leak but you get droplets forming and falling from the roof.
Hope this is useful, overall it does the job I wanted it to do, it is a good bit of kit.
All the best
Naunton, Cirencester, Gloucestershire, GL7, 11x14 Metal Shed 378, 30th August 2021
Thankyou for your help l really appreciate you sending a copy of the plans , much appreciated. I would give you 10 stars and fantastic customer service. Highly recommend you. Many thanks.
Linda, Norwich, NR1, Wooden Bin Store 149, 21st July 2021
Hi
Woops! Yes, it was a different company.
The workshop is fantastic and no problems with it at all!
Thanks
Graham, Swindon, SN5, 8x12 Shed 065, 12th July 2021
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On 12 July 2021 Summer Garden Buildings wrote:
Hi
Thank you for your photographs. Our records show that your order was for a workshop with solid timber doors so we are confused. Is it possible you purchased the summerhouse elsewhere?
Regards
Paul
Dear Summer Customer Service,
My delivery slot was 10am to 2pm today. The shed arrived at 12.00 and delivered by a most helpful driver —congratulations on an excellent service throughout.
Best regards,
Michael, Budleigh Salterton, Devon, EX9, Small Storage Shed 901, 21st June 2021
Many thanks indeed for helping me out with this situation and appreciate it. Your customer relations are to be recommended and should I wish to buy something else from you I would have no hesitation.
Best regards
Marion, Clacton On Sea, Essex CO15, 7x4 Metal Shed 370, 13th June 2021
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On 23rd May 2021 Marion wrote:
Hi,
First of all let me say I am very pleased with my shed and it looks good in my garden. So I will be recommending your company to others. Thank you.
As I didn't use the galvanised steel beams and they are still packed as they came I am hoping I can return these and get a refund on it.
Look forward to hearing from you.
Regards
Marion
EXTRA NOTE:- WE ARE HAPPY TO REFUND UNWANTED ACCESSORIES WHENEVER PRACTICALLY POSSIBLE
Hi Tamara,
Fantastic thank you.
I am impressed with your service, especially being able to delay the delivery until a convenient time.
Best wishes
Karen, Yeovil, Somerset, BA22, 9x10 Apex Metal Shed 374, 11th June 2021
Dear Paul
Part received and fitted with many thanks from Shera (German Sheppard dog)
Kind Regards
Graham, Southampton, SO1, 9x6 Metal Shed 374, 4th June 2021
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On 2nd June 2021 Summer Garden Buildings wrote:
Hello
Thank you for offering to pay for the part you need. I am pleased to confirm as discussed that on this occasion we are happy to supply the part free of charge. Please let me know if you have not received the part within the next few days.
Thanks
Paul
-------------------- PREVIOUS EMAIL --------------------
On 7th May 2021 Graham wrote:
Message: Hi Iam assembling a shed and my dog managed to chew up one of the above items. Would it be possible to get a replacement and
bill me for the cost? Kind Regards
Graham
Good Evening
Would like to take the opportunity to thank you for the shed, did a google survey & gave you 5 stars that your company deserves.
Really pleased with the shed & have attached a couple of photos of the outcome, it's been an absolute pleasure doing business with you & I found your staff/replies/information very professional plus a really friendly confident service, I will definitely recommend your company word of mouth & if I require any more future sheds etc in future you will be my first point of call.
Many thanks from a delighted customer
Paul, Whitehaven, Cumbria, CA28, 11x14 Metal Shed 378, 13th April 2021
Hello, just to say how pleased we are with our potting shed. The team who delivered and erected the shed were very efficient. They came approx 7.30 and were finished very quickly. Thanks very much.
Sue, Wells, Somerset, BA5, 6x9 Potting Shed 18, 5th March 2021
Delivery excellent and on time. Instructions could be a little clearer. The diagonal back supports were difficult to fit. But the end result is good and I'm overall well pleased with the product. Thank you.
George, Cradley, Malvern, WR13, Wooden Binstore 149, 10th February 2021
Dear sirs,
I would just like to say that my dealings with you have been great and everything worked really well. The Garage was delivered on time as promised and the team that brought it erected it absolutely perfectly. I was delighted and it is now in regular use. Thank you very much.
Sincerely
Roy, Weston Super Mare, North Somerset, BS22, 8x16 Wooden Garage 16, 9th December 2020
Hi, Shed is great and very pleased. 5 stars. Especially lady on the phone who chased the order ( Covid delayed)
Regards,
Andy, Milford on Sea, Lymington, SO41, 4x6 Apex Shed 364, 4th November 2020
Shed is awesome- thank you
Keith, Aberdeen, AB23, 6x10 Pent Shed 860, 2nd November 2020
Hi just wanted to say I'm delighted with my 14x6 garden shed
I wanted to send you a picture for your website
Andy, Edinburgh, EH12, 6x14 Apex Shed 850, 29th October 2020
Hi
I asked if I could have a replacement finial posted to me as I had accidentally split one and it arrived today. Many thanks for such excellent service. I am delighted with my potting shed!
Regards
Karen, York, YO10, 6x8 Potting Shed 891, 16th October 2020
What an amazing potting shed.
Nicely packed on the pallet, tongue and groove roof and floor wow.....well impressed
Neil, Brough, East Riding of Yorkshire, HU15, 6x12 Potting Shed 891, 13th October 2020
The two wheelie bin stores arrived yesterday as promised. Many thanks - ordered at the weekend and delivered on Tuesday - brilliant customer service!!!
Dennis, Troon, South Ayrshire, KA10, Wooden Binstore 149, 30th September 2020
Just a note to say that my building was delivered yesterday as promised by a helpful driver.
All pieces have been matched with the parts list so all that remains is to complete the assembly!
Thank you for the help extended during this purchase.
Mike, Northborough, Peterborough, PE6, 7x7 Corner Shed 087, 18th August 2020
parcel has arrived very pleaseant driver put it just where we asked
Anne, Redhill, Surrey, RH1, 7x6 Metal Shed 370, 14th August 2020
I spent a long time scouring the internet for a good quality and reasonably-priced pent bike shed and your shed stood out in every way. Simple to order - and customise how I wanted the shed and given the national demand for sheds and timber as a result of the Covid lockdown the estimated delivery date was better than most companies.
Within a week or so of ordering I was personally telephone to advise of the date of delivery, which very much helped with planning.
The shed arrived on the morning of the identified delivery date and was very securely and compactly packaged on a pallet. The instructions made the unpacking very easy by following the safety advice ... you definitely should have a second person to help you.
When I laid out and checked the components against the inventory in the guide I was hugely impressed with the quality of the timber, the build and the design. However I did note that my kit contained two identical gables when this should have been a handed pair. I contacted them just before 4pm on the delivery day (Thursday) and sent them a photo of the two identical gables in my order. The company responded to the email within minutes and assured me that they would resolve the issue as soon as possible. I was astounded to receive the correct component by courier by midday the next day!! This was fantastic service and meant that by getting the part to me on a Friday I could still go ahead and construct the shed over the weekend.
It doesn't matter to me that there was an error in my delivery - what matters is how the company responsible responds and resolves the issue. I cannot praise them enough for the speed and manner in which they put this right, including emails and a personal call. Just brilliant!
The price of the shed I purchased was comparable to many other similar sized and designed sheds on the market. However careful research showed that so many competitors were vastly inferior in terms of build and materials. I am delighted with my shed and the service from Summer Garden Buildings. I would absolutely recommend them to all and commend them for their determination to resolve issues and ensure customer satisfaction. Thank you!
Richard, Telford, Shropshire, TF3, Bike Shed 887, 8th August 2020
Hi, received my order this morning and thought I would let you know I am very pleased with the order, how nice it is to see the dustbins disappear.
Many thanks
Richard, Ratby, Leicester, LE6, Wooden Binstore 151, 4th August 2020
We have received the shed thanks and it is excellent đź‘Ť
Andy, Stone, Staffordshire, ST15, 6x4 Potting Shed 891, 29th July 2020
Hi
Shed delivered and erected thank you. Very good service. We were also expecting some tool hooks which were included as a special offer when ordering. Please could you let me know when to expect them?
Many thanks
Martin, Whitley, Wiltshire, SN12, 4x8 Potting Shed 19, 2nd July 2020
Thank you for your support. Looking forward to finishing the screen, Nice looking one it is as well.
Cheers
Richard, Gilgarran, Workington, CA14, Wheelie Bin Store 149, 14th January 2020
Shed arrived this morning and looks fantastic. Guys that assembled it did a great job despite a long walk from the curb. Many thanks. Looking forward to getting the Summer House on Thursday
Happy to email some photos for the website if you want.
Nigel, Kibworth, Leicestershire, LE8, 10x10 Corner Summerhouse 985, 6x8 Potting Shed 19, 15th November 2019
Thank you Guy
I've opened it and it's just what I needed.
Thank you. Great customer service!
Regards
Angie, Wicklewood, Norfolk, NR18, 9x8 Metal Shed 374, 13th November 2019
Hi Paul,
Thank you so much for your help, it is very much appreciated !
Regards
Anthony, Spilsby, Lincolnshire, PE23, 9x8 Metal Shed 374, 20th October 2019
The shed has arrived. Great service!
Thank you
Bettina, Bristol, BS6, Metal Bike Store 369, 17th October 2019
Hello Guy
I just wanted to say thank you to you and I think it was Steve in the yard for making it so easy for us on Wednesday to get the trailer close enough to the shed for loading purposes, much appreciated as damn it was heavy!!
Thanks again and my best regards
Mark, Whaplode Drove, Spalding, PE12, Ex Display Spar Pent Concrete Shed 628, 12th October 2019
Your shed has arrived. Very efficient. Thanks
Regards
Liz, Aldershot, GU11, 9x6 Metal Shed 374, 15th August 2019
Dear Everybody at Summer Garden Buildings,
I and my husband are very pleased with the potting shed. Delivery when advertised, exceedingly helpful driver who carried the floor to our kitchen garden (about 50m away from the yard) as it was too heavy for us. We took the other pieces up and they were tied to a deer fence for a couple of weeks while we made the concrete pad for the shed. Erected it fairly easily in spite of the odd playful gust of wind at critical times causing some swearing. Bought a nice cast iron handle set for the door and some useful wooden shelving from a certain Swedish store. Said shed now full of plant pots, compost bags, potting trays and so on and has already potted up/on several hundred little goodies. Pretty well keeps out the midges to boot. Perspex windows were delivered when we had ordered glass but this was quickly dealt with and glass arrived a few days later. 5 stars.
Happy for you to post this to a review site if you wish - name just as JacquiH please.
Kind regards,
Jacqui, Kirkcowan, Newton Stewart, DG8, 8x8 Potting Shed 066, 30th May 2019
After going to there show room and speaking to the guy's and seeing the products made my decision easy, Whilst also having a planning hiccup and having to put back our installation date by 12 weeks it wasn't a problem at all the factory happily stored my garage.
All in all from start to finish the guy's in Norwich were friendly and helpful nothing is to much trouble and the fitters also to.
I would happily recommend summer gardenbuildings to any body 10 out of 10 well done.
Jason, Lowestoft, NR33, 14x14 Brick Apex Concrete Garage 380, 24th May 2019
Thank you . And what an excellent lady I spoke to today whilst ordering my item. I did not catch her name however, what a grand mascot /ambassador for your company, she was.
Kind regards
Joanne, Stafford, ST17, 7x4 Metal Shed 370, 16th May 2019
The replacement roll of roofing felt has just been delivered. Many thanks for your prompt attention.
As I continued with the shed erection on Sunday it occurred to me that when we placed the order for the shed we selected as a free accessory 1 x internal wall light, 5 LEDs. but this was not received.
We are pleased with shed and the free accessory is not of importance but would be a nice addition. I feel as though I should apologies for mentioning it however would it be possible to have one sent ?.
Many thanks
Ian, Old Catton, Norwich, NR6, 6x8 Potting Shed 573, 26th March 2019
EXTRA NOTE:- SOME ACCESSORIES ARE POSTED SEPARATELY UPON REQUEST.
Hi S.G.B., Received my bin store today and just phoned to ask advice about how much paint I would need to cover entire structure. Spoke to a totally fab guy who couldn't have been more helpful if he tried. He also had a great sense of humour which also goes a long way. Many cheers to you all, thanks ! ( I may even bother you again when I decide on a garden shed).
Vee, Bordon, Hampshire, GU35, Wheelie Bin Store 151, 20th March 2019
Bless you! You give excellent service but I've got all entangled with Google and I'm not trying any more. If you want to quote my first six words please do so.
Alison, Muswell Hill, London, N10, 6x8 Pent Shed 11, 17th March 2019
EXTRA NOTE:- THIS CUSTOMER TRIED TO LEAVE A REVIEW ON OUR GOOGLE BUSINESS LISTING WITHOUT SUCCESS, A COMMON PROBLEM.
Hi James,
Thank you very much for the parts sent. I really appreciate and I'll let people know your excellency of service.
Best Regards
Flavio, Malvern, Worcestershire, WR14, 9x10 Metal Shed 375, 8th March 2019
Thank you
Angela, Ware, Hertfordshire, SG12, Wheelie Bin Store 151, 25th February 2019
I have recommended your company already as the service and installation of my 8 x 10 shed was wonderful and very professional and would order from you if required in the future.
Kind Regards
Linda, Atherstone, Warwickshire, CV9, 8x10 Pent Shed 051, 18th January 2019
Just a little note to thank you for your excellent service and hope you all have a merry Xmas
Paul, Worksop, S81, 9x6 Metal Shed 374, 18th December 2018
Hi!
Thank you! You really are a terrific company. The driver was fantastic today, helpful and kind. He was bang on time and helped every step of the way. Thank you.
Martha, Winchcombe, Cheltenham, GL54, 9x8 Metal Shed 374, 20th November 2018
I appoligize I thought the shed was from a different supplier, what I reported in the email bellow, was a log cabin from (NAME).
For the 6 X 8 shed I bought, the quality, service and delivery were excellent - 5 stars.
regards
Garry, Midsomer Norton, Radstock, BA3, 6x8 Apex Shed 065, 8th November 2018
Thanks for the email and I confirm that I have already spoken to the helpful despatch team re delivery on Friday.
Best wishes,
Lee
Lee, Westbury on Severn, Gloucestershire, GL14, 11x12 Metal Shed 378, 8th November 2018
Many thanks,
I greatly appreciate your rapid and considered response, excellent customer service, well done ! I have already told many of my friends about my purchase, they are looking forward to seeing it built in my garden, you may well get further orders.
Thanks again
Carl, Fulwood, Preston, PR2, 11x14 Metal Shed 378, 8th October 2018
Hi Shane,
Not sure if you will receive this…but, I wanted to express our pleasure at the extremely polite and helpful nature of the delivery guy, Chris.
Often we complain about the things that do not work…and do not praise often enough when all goes well…so, please do pass on our thanks to the logistics company.
Kind regards,
Alan, Hatton, Lincolnshire, LN8, 11x14 Metal Shed 378, 5th October 2018
Hi
Just wanted to say a big thank you for supplying the missing part for my metal shed 360. I can now resume construction.
Regards,
Mark, Washington, West Sussex, RH20, 8x8 Metal Shed 360, 27th September 2018
Fab
Thanks.
Mark, Brynich, Powys, LD3, 11x14 Metal Shed 378, 12th September 2018
METAL SHED NOW ERECTED. very pleased with it ...would you like some pictures of it ??
Rgds
Allan, Huntly, Aberdeenshire, AB54, 11x12 Metal Shed 378, 2nd September 2018
Sales Manager
I am delighted with my new Apex Shed 52 that was delivered and erected by Darren and Jake last week. It looks impressive and the build quality appears excellent, being sturdy and well made. The door fits beautifully and the built-in lock is very convenient. I had to wait several weeks for the delivery of the shed but it was well worth it and I shall not hesitate to recommend Summer garden Buildings to anyone requiring a new garden shed.
Richard, Chepstow, Monmouthshire, NP16, 6x8 Apex Shed 52, 29th August 2018
Thank you for prompt delivery.Im really pleased with it, looks very smart.You may get one or two more orders! Regards
Peter and Louise, Hail Weston, St. Neots, PE19, Wheelie Bin Store 151, 13th August 2018
Hi Summer Garden Buildings.
I am just emailing to make you aware of the return heading to you from tomorrow, as per a conversation I had with someone on site there.
Basically, I ordered 4 solar lights for my garage and thought I would test 1, this has not been bright enought for our location so looking to return and get a refund on the other 3.
The person on the phone when we spoke about this told me to just send these back and a refund will be produced.
I have atached the original order to this email as well so you can trace this back.
The garage is fantastic and went up as smooth as possible with a few minor alterations.
If you have any questions please call me.
Many Thanks
Wesley, Wyken, Coventry, CV2, 11x17 Metal Garage 386, 29th July 2018
Thank u so much for your quick response & delivery, delighted with it & will defo order more possibly in the future & recommend to friends to
Sandra, Glasgow, G32, 7x4 Metal Shed 370, 25th July 2018
Yes thanks I have received it and it's now up and looking very neat and tidy.
prompt delivery much appreciated and a special word of thanks for your delivery man who was most courteous and helpful.
Best wishes
Douglas, Exeter, Devon, EX2, Wheelie Bin Store 149, 24th June 2018
Had my 7 x 5 shed delivered and put up today. It's lovely!! I'm thinking of moving in if Sir plays up! The guys who put it together were very efficient, very quick and polite too. God Bless.
Shirley, Swallowfield, Berkshire, RG7, 5x7 Pent Shed 051, 23rd May 2018
Hi, Thanks for your email. We decided to keep the shed and erected it this weekend. It did take far longer than the indicative 3 hours for 2 persons, however now that it's up we are pleased with the result! kind regards,
Jerzy, Solihull, West Midlands, B91, 7x8 Metal Shed 370, 21st May 2018
I'm so sorry I wasn't able to reply earlier but the order arrived promptly on Friday morning as promised. I must say what a pleasure it has been to deal with such a friendly, helpful and efficient company. Thank's for all your help.
Gareth, Coity, Bridgend, CF35, Wheelie Bin Store 180, 29th April 2018
Dear Sirs, my wife and I are very pleased with the recent purchases from yourselves as to the quality and installation. The boys fitting the shed were very efficient and very capable. The team from (INSTALLER 971), your introduction, were similarly good and very helpful. I have advised Paul that we would not hesitate to recommend. AND that applies to yourselves for the courteous and efficient way we were looked after throughout the process. Thank you once again.
Yous faithfully,
Mike and Barbara, Acle, Norfolk, NR13, 6x8 Pent Shed 11 & 7x6 Wooden Gazebo 210, 25th April 2018
The gazebo was fitted by Installer 971
Hi,
I have had my potting shed delivered and installed today - and the guys did an excellent job! One little thing - I've just realised that the lights aren't here. (Outside solar LEDs, ordered with the shed.)
I'm not sure if they were meant to be installed, or if they're coming on their own. Could you please confirm?
Many thanks,
Kate, Wadhurst, East Sussex, TN5, 5x8 Potting Shed 18, 24th April 2018
EXTRA NOTE:- SOME ACCESSORIES INCLUDING SOLAR LIGHTS ARE POSTED SEPARATELY UPON REQUEST.
Dear Folks at SGB,
Re: 6x4 metal shed, panels damaged in transit.
Thank you for sending the replacement panels for the above shed so quickly, they arrived in perfect condition, exceedingly well packed!!
It is erected and I am very pleased with it. Thank you for being so helpful, I appreciated it.
Yours sincerely,
Diane, Malvern, Worcestershire, WR13, 6x4 Metal Shed 360, 21st April 2018
Thank you for your fast response . the shed arrived today
Regards,
Pat, Brean Sands, Somerset, TA8, 6x4 Metal Shed 360, 11th April 2018
Thank you very much for your excellent service. My parcel has arrived and the man was very helpful and also refused a tip.
Evelyn, Wood Green, London, N22, Wheelie Bin Store 149, 10th April 2018
Hi,
We have received our shed and it's up – thank you, we're absolutely delighted! However, we ordered some anchor bolts with the shed and they have not arrived. Can you please advise estimated delivery date.
Thanks and regards,
Gail, Hereford, HR4, 9x6 Metal Shed 374, 9th February 2018
My husband and I wanted to say a big thank you for efficient delivery and construction of my super potting shed but also your prompt response to replacing the cracked window pane. We are so pleased with the product and the service. A very happy Christmas to you all and a great 2018.
Les and Marilyn, Grantham, Lincolnshire, NG31, 6x8 Potting Shed 163, 22nd December 2017
Hi Guys are you sitting comfortably ? My daughter bought a metalo shed from you many many months ago BUT due her dad , thats me being rather ill was unable to erect until of late . We found a corner panal missing for which you sent seperatly without any quibble . Fantastic service !! now I have about completed the erection and find I am 10 x screws short !! these are only the small nut and bolts. along with plastic washers. Have tried without joy to purchase something like it locally without joy !! are you able to post me the missing asap please would be very grateful. If a problem let me know ? thanks B
Bern, Liskeard, Cornwall, PL14, 7x6 Metal Shed 370, 1st November 2017
Hi,
I would just like to say a huge thank you to your driver. Would you pass this message onto him please?
Only, I totally forgot that we were getting a delivery from you yesterday and I forgot to leave the small storage shed that he was going to collect in the driveway – but he phoned me and I told him where it was and he very kindly picked it up from the large shed in our garden and left the one that he was delivering in our garden.
What a service!!! I can't imagine many drivers doing that (and as a business we work with many).
To be honest it has been a total pleasure doing business with your company from start to finish. I will definitely be recommending you to those who are looking to buy a shed in the future.
Many, many thanks,
Glynis, Ottershaw, Surrey, KT16, 3x7 Pent Shed 245, 18th October 2017
EXTRA NOTE:- 2x6 PENT SHED 233 WAS ORDERED ORIGINALLY BUT IT WAS TOO SMALL SO IT WAS RETURNED
-------------------- PREVIOUS EMAIL --------------------
On 29 September 2017 Glynis wrote:
Hi
Thank you so much for sorting this out for me…I will definitely recommend your company to others!
Could you please proceed with the amended order.
Thank you so much
Thankyou for your delivery yesterday of the metal shed as ordered. The shed has been assembled today and everything is as described.
I would definitely recommend your company for your very good customer service and excellent product.
Thankyou again,
Nicky, Haddenham, Bucks, HP17, 11x10 Metal Shed 378, 18th October 2017
Hi Rob
The padlock has just arrived
THANK YOU!!
Steve, Waterlooville, Hampshire, PO8, 6x4 Metal Shed 360, 13th October 2017
Sir,
You may be interested that your delivery of our bin shed arrived safely. My daughter and I built it yesterday, without too much trouble. It looks very good and does the job well in hiding the three bins. We did make a few mistakes and did not find your instructions completely helpful. One sheet was supplied twice, possibly in place of one that was missing, but the final job looks good and if it had not rained last night, would today be getting varnished.
Regards,
Michael, Lichfield, WS14, Wheelie Bin Store 151, 29th August 2017
Hi,
Thought I should send my thanks for supplying a really good quality product. I have only just got around to building the metal shed after having it in storage for the past two months.
The unit went together really well. The majority of issues were attributed to misunderstanding the instructions or fitting more screws that actually asked for, only to have to remove them later to fit another part.
So, if I was to criticise and I feel since I've spent the last two days building....
Instructions would benefit from enlarged diagrams, some text describing what is really important and identification of what new parts are required for each stage (I spent some time wondering which idents were new and which related to existing, already assembled parts).
I suggest the total time should be stated as 8-10 hours for two people. If this is the first time you have done this, there is no way 5 hours is anywhere near correct since much time is spent attempting to understand the instructions.
Wearing gloves is fine and the sharp edges have cut me several times, but I afraid you cannot pick up the small bolts and nuts with anything except bare fingers.
I deliberately left everything finger tight until the roof was on. Then propped the centre span with a piece of wood slightly higher than I required until all the fixings were tight. Good advice for self assemblers, only one pair of hands is required for this stage.
I also spent some time rebuilding parts I had built in mirror image. I realise this is my lack of understanding, but also the instructions could be more clear.
Overall though, it is excellent. A great product. I have recommended this to a colleague of mine. Let's see if he pursues a purchase with yourselves.
Thanks once again, I have a shed...and no repaintingmyear after year.
Colin, Crewe, Cheshire, CW2, 11x14 Metal Shed 378, 16th August 2017
Hi there,
Replacement lids arrived today- undamaged and the right size.
Many thanks
Linda, Long Crendon, Aylesbury, HP18, 6x7 Apex Shed 10, 14th July 2017
EXTRA NOTE:- STORAGE BOXES WERE ORDERED AS AN ACCESSORY. THE LIDS WERE DAMAGED ON DELIVERY.
Hello
Just to let you know delivery was as promised, shed up, very pleased, good quality.
Regards
David, Abertillery, Gwent, NP13, 7x6 Metal Shed 370, 18th June 2017
Guy
Thank you.
I don't think I've experienced such customer service, it really has been a pleasure purchasing from you. I'm sure there will be additions for the shed bought from you in the near future.
Have a great weekend
Kind Regards
Marianne, Fenstanton, Huntingdon, PE28, 9x10 Metal Shed 374, 9th June 2017
thank you for your quick response, i have received the air vents all in one piece , and the shed is finished ,
cheers aiden
Aiden, Ruislip, Middlesex, HA4, 9x8 Metal Shed 374, 6th May 2017
Re Potting shed delivered and installed today.
The shed is what I'd hoped for and the service from enquiry through to installation has been excellent.
Thank you,
Jenny, Fernhill Heath, Worcester, WR3, 5x7 Potting Shed 149, 21st April 2017
Thank you and we look forward to receiving the shed and base tomorrow
It is a pleasure doing business with such a nice, friendly and efficient company
Leon, Bricket Wood, St Albans, AL2, 6x8 Metal Shed 360, 21st March 2017
Good afternoon.
I am writing to say thank you for such a great delivery and installation service. The fitters were fantastic.
Please could you inform me as to when my free solar light will be sent to the school.
Daniel, Croydon, CR0, 6x4 Apex Shed 10, 24th February 2017
Good morning again
Thank you for sorting out this issue for us. I'm happy to report that the hooks arrived in the post on Saturday.
Best regards
Cathy, Camberley, Surrey, GU15, 10x12 Apex Shed 563, 30th January 2017
Good morning
I'm absolutely delighted with new shed and incredibly efficient install.
The guys were absolutely on time and very polite. I spoke to 3 people on the phone during the course of ordering, confirming details and getting a time estimate and each time the people on the phone were really polite, friendly and helpful.
Thanks team!
(This may all seem a bit cheesy but i feel really good customer service really needs to be recognised as it's not always the norm)
Please may i follow up on the accessories. I'm not as efficient as you guys and i didn't let you know the accessories hadn't arrived before install as per the instructions, below.
Please may we arrange for delivery of these?
Many thanks and kind regards,
Lucy, Maidenhead, Berkshire, SL6, 6x4 Transverse Shed 12, 5th November 2016
Hi,
I received my order this morning, the delivery guy was great!
I do have a query about when it will be built and by who? I haven't been contacted to arrange a date for this but have paid for it when I placed my order.
Any help on this matter would be greatly appreciated.
Helen, St Ives, Cambridgeshire, PE27, 8x8 Corner Shed 177, 2nd November 2016
EXTRA NOTE:- UNLIKE MOST OF OUR FITTED SHEDS WHICH ARE DELIVERED AND FITTED AT THE SAME TIME, WITH THIS SHED THE FITTER FOLLOWS ON SEPARATELY AFTER THE DELIVERY.
Thanks very much for your very prompt and useful help! Best regards
Nicola, Chedworth, Gloucestershire, GL54, 8x10 Potting Shed 149, 30th September 2016
We're very pleased with the shed we had delivered on 2nd june,but since we lost the key its rather more secure than intended!
Is there any chance you can supply us with a replacement please.
Helen, Shaftesbury, SP7, 5x7 Apex Shed 063, 8th August 2016
EXTRA NOTE:- SPARE KEYS WERE POSTED ON 9th AUGUST
Good morning
I would like to thank you for the speedy delivery of my shed and to let you know that it is up and in use and I couldn't be more pleased .
many thanks
Martin, Ryde, Isle of Wight, PO33, 9x8 Metal Shed 374, 30th July 2016
Dear Sir, we recently purchased a 6x6 apex shed from you and thought you may like to see the transformation, now it has become a beach hut in our garden ! Needless to say we are delighted with the shed/ beach hut !
Sandra and Pete, Waterbeach, Cambridge, CB25, 6x6 Apex Shed 063, 30th June 2016
Nothing but praise for the ability, skill, efficiency, friendliness,and politeness, of the team that came and assembled my new shed/workshop today. Thanks for your agency, and it has been a pleasure doing business with you.
Yours
Richard, Rickmansworth, Hertfordshire, WD3, Heavy Duty Apex Shed 14, 9th May 2016
thanks ever so much for all your help on the phone yesterday and for being able to sort this so quickly,
regards
Sue, Kendall, Cumbria, LA9, Apex Shed 081, 5th May 2016
How kind of you, I was just trying to be helpful really as everything else was so good. Thankyou for your response to what is only a small matter I will be happy to recommend you to anyone who is looking for a shed. There is a lot of poor quality products out there, yours is not one of those.
Russ, Cambridge, CB1, 8x10 Apex Shed 521, 2nd February 2016
Many thanks for instructions. Excellent quality shed.
Bev, Hingham, Norwich, NR9, 8x12 Apex Shed 063, 18th January 2016
Order receive on time and in good condition. Luckily someone was at home to receive it as driver was on his own and said he would have been unable to unload on his own! Instruction booklet has some mistakes regarding which bolt/screw to use and naming of some struts. Overall good value for money though fixing final roof ridge was a bit problematic.
Regards,
Lisa, Paignton, Devon, TQ4, 9x8 Metal Shed 374, 11th January 2016
Hi Chris
Quick email to say a big thank you to both Craig and Andy who did a lovely job on the workshop, everything that was asked of them they did. it is always refreshing to have someone who is very knowledgeable around their trade and knew each stage ahead of time.
Not sure if Craig remembered to inform the office however, I am owned 4x upvc windows strips as the ones on the lorry were too wide to be used. Can these be couriered ASAP.
Denis, Orpington, London, BR5, 13x21 Brick Apex Concrete Workshop 623, 13th December 2015
EXTRA NOTE: THE CORRECT PARTS WERE POSTED ON MONDAY 14th DECEMBER
Dear Paul & Jonathan (hope I got your names right).
Thanks so much for all your help.
Money well spent!
When I was a "cool" student in my 20's we used to joke about getting older and talking about lawns, lawn mowers and garden sheds.
Well, those days are here, and I'm very excited about our new installation!
Thanks again,
Russell, London, N2, 5x7 Pent Shed 11, 26th November 2015
Thanks Paul
You're making that other firm look like monkeys.
very efficient, very please and recommended you to another customer for an 8 x 6 in Chalfont St Peter.
excellent
thanks
Marcus, Chalfont St. Peter, Gerrards Cross, SL9, 8x8 Potting Shed 066, 11th November 2015
Hi Paul,
Just to let you know that our shed now has an opening window. The fitters came last week and replaced the whole side. Am very pleased. Thank you for sorting it out.
Kind regards,
Brenda, Teddington, Middlesex, TW11, 4x6 Apex Shed 10, 9th November 2015
Hi,
here are a couple of photo's of completed shed.
easy to put up, excellent finish, a good solid building...
have recommended you to a couple of others
regards
Dave, Rotherham, S66, 10x12 Log Cabin Shed 424, 8th November 2015
Good Morning
May I just say I am delighted with the garden shed purchased from you and the excellent and courteous service I have received from you.
I will be recommending your company to others.
Regards
Edward, Church Stretton, Shropshire, SY6, 6x8 Apex Shed 063, 7th October 2015
So pleased with my new shed, excellent workmanship ! A great service, thank you!
Kathy, Kingsthorpe, Northampton, NN2, 4x11 Apex Shed 101, 4th September 2015
Hello,
thank you for the new shed we are really happy with it.
One note the installers did not need the floor bearers and took them away and said I would get a refund. Is this being processed?
regards
Andrew, Upminster, Essex, RM14, 4x6 Apex Shed 91, 12th August 2015
The base was laid by Baselayer 480
EXTRA NOTE:- BEARERS ARE NOT NEEDED IF A PRESSURE TREATED TIMBER BASE IS SPECIFIED. THE ADDITIONAL COST OF THE BEARERS WAS REFUNDED IN FULL ON 13th AUGUST.
Hi
That's perfect.
Thank you for your great service.
Jon
Jonathan, Sudbury, CO10, 9x6 Metal Shed 374, 24th July 2015
I ordered a 10x6 pent shed at the beginning of June, although it took a long time for delivery I can only say it was worth it. No parts missing, Assembly needed two people and took about two and a half hours.The only criticism I have is it needed extra screws in roof and sides to make it solid. I have also the highest praise for the man who delivered it and carried it through to my garden on his own.
Anthony, Cobham, Surrey, KT11, 6x10 Pent Shed 128, 1st July 2015
I'd like to thank yourselves for a first class service.
The shed was delivered within the stated time frame and is of good quality.
The two operatives, Chris and Phil, are a credit to the company and are good ambassadors.
Regards
Richard, Rhyl, Denbighshire, LL18, 6x8 Apex Shed 050, 16th May 2015
Good morning.
I took delivery of the potting shed last week, and I'm very pleased with it.
However, the following items haven't yet been delivered:
1 x Hasp and staple with iron padlock
1 x Heavy duty T&G 3 tier shelf unit, 5' wide, 18" deep
I understand they come from a different warehouse. I rang the factory yesterday and they said they'd get back to me, but they haven't. Could you chase it up for me please?
Many thanks
David, Frampton Cotterell, Bristol, BS36, 6x8 Potting Shed 066, 24th April 2015
EXTRA NOTE:- THESE ACCESSORIES ARE SUPPLIED SEPARATELY WITH NEXT DAY DELIVERY ON REQUEST.
Hi There
I just wanted to pass on a brief thank you for your excellent service which is so very rare these days - I am definitely passing you on to all I know and if they ever want a shed (or more) to come to yourselves.
Brilliant service, so VERY pleased with the shed, looks amazing and so easy to put together.
From one very happy customer!
Inga, Swadlincote, Derby, DE11, 7x7 Corner Shed 087, 14th April 2015
Sir. Just a word to say thanks for our shed, also thanks to your delivery Driver he was first class real good fellow bang on time and dropped the shed just the right place please pass on my thanks to him
Best Regards
Alan, Coventry, West Midlands, CV6, 6x8 Apex Shed 063, 10th February 2015
Dear Summer Gardens
The shed arrived (a bit earlier in the day than expected!) and the guys put it up in no time really (1hour and 15 minutes or so).
Very happy as it fitted in the space I have earmarked and generally it is good quality and looks quite good too.
My only criticism is the windows are fitted from the outside (beading on the outside, not so good when I specified the toughened glass) and the door hinges have all the screws on the outside, as a security amateur these are weaknesses that can be exploited.
I have spent most of the week filling it up. The bench was about 3 inches too long for where I wanted it, but the construction allowed me to change that very simply. I have yet to put the shelves in but I fitted the alarm this afternoon. Again really simple even for me.
So all in all very happy with the products, so far it has had nothing but positive comments from all 6 visitors, even the dog managed a nap.
So thanks again
Regards
Philip, Kingston Upon Thames, KT2, 8x12 Pent Shed 162, 6th September 2014
Good Afternoon,
I just wanted to express my gratitude for the Budget Shed which was delivered last week.
The delivery was exactly as you said it would be, on time and with a courteous driver. We unloaded to kerbside and he was away to make his next delivery.
Your website allowed us to choose exactly what we wanted, 2.1 x 1.5 Apex, Single Door, No Windows.
The shed went together perfectly and with over 50 years experience in the UK TImber Trade I must say that although this is a budget shed the manufacturers did not skimp of the sizes or the quality of the timber. All the pieces were there and more fixings than we needed !
It is excellent value for money and I am sure will give many years of service.
With service and quality like this I hope your business continues to go from strength to strength.
Yours Truly,
Geoff, Cheltenham, Gloucestershire, GL51, 5x7 Apex Shed 063, 11th August 2014
Shed purchase June2014
I would like to take this opportunity to give you some feedback for your website:
The shed we had delivered from yourselves is fabulous. It was delivered well packaged and with easy to follow instructions. The fabric is sturdy and fitted together perfectly. I have already recommended you to by brother and a friend.
Regards
Julie, Wisbech, Cambridgeshire, PE13, 4x6 Apex Shed 063, 23rd July 2014
Just to tell how pleased we were with your help in purchasing a Shed 576.The shed is very good quality.
Also with the help of sorting out the problem of needing a new base for it,when the "slab layer" let us down ,& we then we had a timber one instead done quickly & efficiently by Baselayer 480.
Very pleased indeed with your service, we will recommend you.
Joan, Surbiton, Surrey, KT5, 6x8 Pent Shed 576, 21st May 2014
The base was laid by Baselayer 480
Hello,
Many thanks for the refund, we are very pleased with the shed.
Tony, Bisley, Woking, GU24, 3x7 Pent Shed 245, 9th April 2014
EXTRA NOTE:- THE REFUND REFERS TO AN UNWANTED ACCESSORY WHICH WAS CANCELLED FROM THE ORDER
Message: I have just had a shed fitted order (NUMBER) in Kent.
I just wanted to say a big thank you for a spectacular professional service from Dave & Ade (the fitters). They were extremely professional and very speedy but at the same time paying attention to detail. I am sorry that by the time they return to your base they would have spent a total of 9 hours driving.
Very impressed & would definitely recommend your company to anyone.
Thank you
Sophia, Welling, Kent, DA16, 6x8 Apex Shed 050, 21st January 2014
Hi Team,
Just a line to say Thank You for your prompt delivery service that delivered the base to my shed yesterday and the shed this morning.
Both carriers were on time and were very helpful with putting the kit where I asked for it to be.
(Being a bit long in the tooth this was much appreciated!)
I will continue to let friends and family know about your great service and product range and quality.
Thanks again.
Peter, Fareham, PO14, 3x6 Small Storage Shed 277, 3rd October 2013
Hello, I recieved my shed today as arranged and i would like to say how pleased i was with the service i got.From start to finish you have kept me informed and delivery even arrived 30 mins early.We will highly recommend you to friends and family and once again thank you for lovely service.
Kind Regards
Tracy, Torquay, TQ2, 6' x 8' Apex Shed 072, 18th July 2013
Hi, I received my shed on Friday and got it put up today. I am really happy with it. Easy to put together and excellent delivery.
Very pleased and will certainly recommend to others.
Regards
James, Carlisle, CA1, 6' x 8' Apex Shed 063, 30th June 2013
Hi there,
I have put together both sheds over the weekend. Straightforward as advertised.
One of the two bolts for the door on one of the sheds is missing though - there was only one in the bag. Both bolts were included with the other shed.
Please post the missing bolt at the earliest opportunity.
Kind regards.
Simon, Cambridge, CB23, 2x6 Apex Shed 250, 21st April 2013
EXTRA NOTE:- THE MISSING BOLT WAS DISPATCHED ON MONDAY 22nd APRIL
I would like to extend a thank you to the men who put our shed up yesterday.
I was not around to advise or help and on returning from work found the shed put up in exactly the right place, the garden tidy and clean, garden gates shut etc etc.
All in all a superb unsupervised job and a credit to the company.
Thank you very much indeed
Graham
ps the quality of the shed is superb as well
Graham, Witney, OX29, 5x7 Pent Shed 051, 28th March 2013
Good morning
I just would like to thank you both for your co-operation in organising the work to clear the site and build the new garage/workshop. Would you pass on my thanks to the company that carried out the build for Summer Garden Buildings.
I would also like to thank through you, both of the teams that carried out the work, they could not have been more helpful in communicating how and what the did.
I would not hesitate to recommend your companies to others.
Many thanks
Geoff, Wimbledon, London, SW20, 10x15 Brick Apex Concrete Workshop 623, 22nd March 2013
Hi John,
Thank you very much for all your help today - I hope you managed to get all your other things done OK. I must say your help and advice was invaluable. Just got to get the shed up now!
Thanks,
Christina, Acle, Norfolk, NR13, Ex Display 8x10 Apex Shed 93, 2nd February 2013
EXTRA NOTE:- THIS CUSTOMER PURCHASED AN EX DISPLAY BUILDING FROM OUR NORWICH SHOWCENTRE AT A REDUCED PRICE FOR COLLECTION. ONE OF OUR STAFF HELPED TO DISMANTLE IT.
Dear Summer Garden Buildings
I have been really pleased and impressed with the service, installation and quality of the shed that I ordered from your company.
The person who dealt with the telephone order was really helpful, the delivery date was easy to arrange around my work commitments and the installation blokes were really professional and accommodating.
Thank you and I would not hesitate to recommend your company in future.
The reviews on your website are so good, you always wonder if they are truly independent! From my experience, I can vouch that they are reflective of the service that you provide.
Very best wishes
Zara, Watford, Herts, WD19, 6x4 Transverse Shed 12, 25th October 2012
Hi John
An note of thanks John for the shed which was erected Friday and looks great, thanks again.
Kind Regards
David, Royston, Hertforshire, SG8, 4x6 Pent Garden Shed 062, 20th August 2012
Just to say that your website is the most comprehensive I have come across and convinced me to purchase, however, it is that comprehensive, one still feels the need to talk to someone. I suspect it might actually defeat some customers who just want a shed.
I was very specific in my requirements (Apex 58 10 x 6), some might not be so. As I come from a retail background, I would suggest that you create a page that gives very easy access to your most popular lines.
Ian, Westbury-on-Trym, Bristol, BS10, 6x10 Heavy Duty Apex Shed 58, 24th July 2012
Hi,
Thanks to everyone for such a brilliantly sturdy and well constructed product. It arrived exactly when you said it would and every section fitted perfectly with the right amount of good quality screws and nails too. The instructions were good (although my wife needed to enlarge to A3 paper because I didnt want to wear my glasses during construction - minor detail). My shed is now up, having waited for a dry spell to erect. I have given it a number of coats of wood protector and it looks great.
Thanks again
Regards,
Simon, Llanelli, Carmarthenshire, SA15, 6x8 Apex Garden Shed 072, 16th July 2012
Dears sirs,
I took delivery of the above mentioned shed on 14th June. Today I erected it. I want you to know that I am delighted with the product. Due to circumstances I had to put the shed together with no help but succeeded with no problem. Your product lives up to your advertising & I will have no hesitation in recommending you to my friends.
Thank you.
Yours faithfully,
Alan, Dartford, Kent, DA1, 4x6 Pent Garden Shed 064, 25th June 2012
I have received this ammended order. I would like to thank you for the the very efficient service I recieved from you. I would also like to add that the product, the instructions, and the quality were of very high standard. I would recommend your company to others.
Yours Faithfully
Christopher, Helston, Cornwall, TR12, 6x8 Pent Garden Shed 078, 20th May 2012
The shed was delivered yesterday and I would like to say how pleased I am with quality and ease of which we were able to put it up. There is a slight problem as there were only 6 of the 8 bolts required to fix the panels. We were able to use other screws but if possible we would like you to send us the missing bolts as we feel the shed would be more securly fastened with them.
There was a slight mix up as the company delivering the shed had put my home address down as the delivery address instead of the allotment. Of course we were waiting at the allotment and were not at home to accept delivery. I am a bit concerned that they left the shed unattented outside our house but thankfully nothing went missing. The problem was sorted out very quickly and I have to commend the very helpful driver who not only had to put himself out to return to us and reload the shed again, but also helped my husband move the panels when we eventually got to the allotment.
Many thanks.
Joan, Didcot, OX11, 6x8 Pent Garden Shed 064, 20th April 2012
Hello
Thank you for sending my nuts and bolts that were lost. Quick and efficient, very good.
Kind regards
David, Little Preston, Leeds, LS26, 11x10 Metal Shed 378, 20th March 2012
-------------------- PREVIOUS EMAIL --------------------
On 14 March 2012 David wrote:
Hello
I had a metal 10x10 shed delivered on Friday 9th and everything seems to be fine, except for 1 small thing. A packet of nuts and bolts had split and some of the nuts and bolts are missing - about 50 nuts and 10 bolts (must have slipped through the packaging).
If you could replace them for me I would be grateful.
Kind regards
David
Just to let you know I am really pleased with the shed - really good quality, service and delivery, would certainly recommend you to anyone. Pleased I went for the no window option as well.
Many thanks
regards
Margaret, Abergavenny, Gwent, NP7, 6x12 Pent Garden Shed 53, 15th January 2012
many thanks for delivery of my potting shed.
i must say this was a well made and very easy to assemble shed. thank you
Glen, Polegate, East Sussex, BN26, 6x8 Potting Shed 066, 11th December 2011
Thank you very much for the shed. We've put it up today and it's perfect for our needs.
Please pass on our thanks to the delivery man for his thoughtfulness.
Kind Regards
Paula, Chelmsford, CM0, 4x6 Apex Garden Shed 063, 23rd November 2011
I'm not sure if my first email got through but I would like to thank the driver for his help in getting my shed into the back garden.
Ken, Ringmer, Lewes, BN8, 8x8 Potting Shed 066, 27th September 2011
Hi
This potting shed was delivered today, and I am delighted to say that it matches up perfectly with our existing potting shed, and as I discussed with your staff, I can now mate up the new shed to the existing one to make a splendid 16'x6' one! I suspect the old shed had come from the same supplier many years ago, as the dimensions appear identical.
Thank for your help when I was ordering in trying to ensure the dimensions matched.
Keith, Marlow, Buckinghamshire, SL7, 6x8 Potting Shed 163, 21st September 2011
Hi - the 8 x 8 garden shed which we ordered with yourselves on the 20th of August, 2011, has just been delivered in pristine condition. We are extremely pleased with the quality of the shed. The driver (Neil) was extremely courteous and very helpful and a credit to the firm. The shed was delivered on time and in advance of the initial date scheduled for its delivery. I will certainly recommend you to any of our friends who are looking for garden sheds, etc.
Many many thanks for an excellent service.
Robin and Diana, Driffield, East Riding of Yorkshire, YO25, 8x8 Apex Shed 063, 5th September 2011
Hi,
FYI
Based on your response below, which was quick & also answered all my questions, I have ordered the recommended potting shed.
I sent the same query to other websites but none gave the same response, hence no customer.
Thanks
Paul, Purley, Surrey, CR8, 6x10 Potting Shed 149 and 8x6 Transverse Shed 12, 17th July 2011
About a year ago I ordered a potting shed for my mother which was delivered and installed at her property. I have just ordered and received a miniature greenhouse from you which I assembled myself. I must say that I am very impressed with the way your company deals with its customers and I will order goods from you again.
William, Wallsend, Tyne and Wear, NE28, Wooden Growhouse 061 and 6x8 Potting Shed 149, 29th March 2011
Following your conversation with my workman, Tom, on Wednesday this is to confirm that the wrong size roofing felt was supplied for our 10 x 10 shed - it is not big enough to cover the overhang over the doors.
Apart from this, we are very pleased with the look and quality of the shed.
Thanking you in advance.
Fiona, Thames Ditton, Surrey, KT7, 10x10 Apex Shed 085, 18th March 2011
EXTRA NOTE:- REPLACEMENT FELT WAS ORDERED ON 19th MARCH.
purchased potting shed 10x6 brilliant product delivered on time did not get glass got styrene instead phoned factory told me to use styrene windows.Sent glass out no problem at all. I would highly recommend your company to anyone.
Mark, Ongar, Essex, CM5, 6x10 Potting Shed 066, 11th February 2011
EXTRA NOTE:- WE OFTEN NEGOTIATE SUPERIOR SPECIFICATIONS FOR THE EXCLUSIVE BENEFIT OF OUR CUSTOMERS. IN THIS CASE THE FACTORY SUPPLY STYRENE GLAZING FOR ALL OTHER ORDERS BUT OUR CUSTOMERS RECEIVE GLASS.
Just a short note to thank you for your excellent service. The shed was delivered and erected today, as promised, by 2 very pleasant and efficient men.
Thank you again.
Yours sincerely
John, Dartmouth, Devon, TQ6, 4x3 Small Storage Shed 981, 8th September 2010
you delivered on time...your men were polite....the shed is great. very efficient company and great to deal with...thanks!
Peter, Formby, Merseyside, L37, 4x3 Small Storage Shed 981, 2nd September 2010
Dear sir/madam
Just a line to say that the shed which I ordered from you was delivered and erected, without any hassle on Monday - earlier than expected. I have been very impressed by the service, both on line and on the phone from yourselves and from the manufacturers.
Oh, and it's a beautiful little potting shed which is already full of seeds. Many thanks.
Yours faithfully
Jane, St Neots, Cambridgeshire, PE19, 4x6 Potting Shed 149, 13th May 2010
Hello There.
I purchased a shed from you at the end of September (Apex 52), which is of fantastic quality and build and the lads who erected it in October were great, but I have a problem.I have 2 leaks coming in from the windows which is soaking the floor. I have tried to remedy it by putting more mastic and beading there but to no avail. Can you help?
Yours Sincerely,
Steve, Port Talbot, West Glamorgan, SA12, 10x14 Heavy Duty Apex Shed 52, 1st December 2009
EXTRA NOTE:- A RETURN VISIT WAS ORGANISED ON 2nd DECEMBER.
We would just like to thank you for the excellent service for our recent order for a 10x14 Pent Garden Shed 57. We are delighted with the shed and the high quality of construction as well as the excellent delivery and assembly as promised. We chose a tanalised model with stable door and toughened glass and whilst not cheap the shed looks superb and is both solid and clearly designed and built with care. Highly recommended.
Stephen, Swinderby, Lincolnshire, LN6, 10x14 Pent Garden Shed 57, 28th November 2009
Hi Guys,
Could I add my thanks for an excellent service.If I get the chance I shall recommend you to my friends.
Don, Croydon, Surrey, CR0, 6x4 Pent Garden Shed 100, 31st October 2009
Tony
I have been to the cottage this weekend and seen the corrective work you have done to the shed.
Thank you very much for intervening in this process, it has now been sorted out and I appreciate your excellent after sales service.
Mark, Woodbridge, Suffolk, IP13, 10x18 Heavy Duty Apex Shed 93, 24th August 2009
Thanks for the replacement lock, it arrived this morning and is now fitted also thanks to the factory for their prompt response and delivery by post.
It has been nice doing business with you
Regards
Bryan, Wolverhampton, West Midlands, WV12, 4x6 Pent Garden Shed 064, 26th April 2009
THANKS,.A.GOOD JOB WELL DONE, LOOKS GREAT.GOOD VALUE.AND WELL FITTED BY THE 2 LADS. THANKS AGAIN.
Charles, Tonbridge, Kent, TN9, 4x6 Pent Garden Shed 062, 22nd April 2009
thanks very much for the delivery and installation of our new shed. although we were not here when it arrived, your guys managed to get in and put it up exactly were we wanted it. they did a great job and we would not hesitate in recommending yourselves to anyone. thanks again
Gerry, Newmarket, Suffolk, CB8, 6x7 Apex Shed 061, 19th February 2009
Hello,
All is ok to proceed now
This is a very smart business model you run - very reasonable finance for purchaser, very good customer service so far and low risk to your business as non-paying customers will simply have their sheds/conservatories taken back in what I would presume, almost the same state as they were delivered in, in most instances.
Should receive an award for this.
Thank you kindly.
Brendan, Hockley, Essex, SS5, 10x10 Apex Garden Shed 085, 4th February 2009
Dear Sir/Madam,
Re: repairs to potting shed
Thank you for dealing with my problems so promptly.
As I will not be at the house on Wednesday, 9th July I am giving you my neighbours telephone number (NUMBER AND NAME DELETED) she will be able to point out the two areas requiring remedial attention.
Many thanks once again
Yours sincerely,
Mrs F, Longton, Preston, PR4, 8x10 Potting Shed 60, 4th July 2008
Good morning
I bought a shed last year from you and it is wonderful! I also bought some wood treatment from the shed company and it is very good stuff and I would like some more. Please can you let me know where I can purchase some?
Thank you
Regards
Roy, Duxford, Cambridgeshire, CB22, 7x12 Heavy Duty Apex Shed 14, 27th June 2008
Dear Sir,
Further to our telephone conversation yesterday, I have had one of your sheds delivered and erected, namely the "Heavy Duty Apex Shed 14". Firstly I would like to say how pleased I am with the shed. It is well made and to a very high standard. I would certainly recommend your sheds.
However there is a problem with the door handle mechanism. The door itself closes and locks OK. The problem is the handle is too stiff and the latch stays in side the housing. I would be obliged if you could send someone round to put this right as soon as possible as this is the only problem I have found so far on what appears to be an excellent product.
Yours faithfully
Chris, Ashwellthorpe, Norfolk, NR16, Heavy Duty Apex Shed 14, 22nd May 2008
EXTRA NOTE:- A RETURN VISIT WAS ORGANISED ON 22ND MAY 2008.
Hello,
This e-mail is quite late, I meant to send this on sometime ago. However I would like to say that I was very impressed and pleased with the service I received from your company. Both phone and e-mail correspondence was helpful and friendly, as were the two chaps who delivered and assembled.
Thanks to all concerned.
Sarah, Great Yarmouth, Norfolk, NR31, 8x8 Potting Shed 60, 6th May 2008
I would just like to say thank you for the very efficient service I received from you recently when I ordered a garden shed. It was less than 3 weeks from ordering to installation and I am very pleased with my new purchase! The 2 chaps who delivered it were very considerate because the first thing they said was that they would do their best to avoid treading on my newly laid turf and within 25 minutes the job was finished. I will definitely recommend you to my friends. Please pass my thanks on to all concerned.
Fiona, Newmarket, Suffolk, CB8, 5x7 Apex Garden Shed 742, 6th May 2008
Hi
To my astonishment and great delight the replacements for the missing strips for the Small Storage Shed were delivered here early this afternoon. It has been a very long time since I have had this sort of first class customer service and I shall write to Trustmark to tell them that your company is indeed worthy to be under their banner.
Please convey my special thanks to all those invoved in this very speedy and excellent turnaround.
I shall be relating to my friends the saga of the Summer Small Storage Shed, a saga which (very unusually in today's world) will be full of praise!
Well done all of you and again, thank you.
Regards,
Valerie, Crowthorne, Berkshire, RG45, 4x2 Small Storage Shed 90, 13th March 2008
Dear Sir/Madam
I received the missing items today - thank you for your quick response - I am most grateful.
Peter, Bude, Cornwall, EX23, 6x8 Garden Shed 081, 5th October 2007
Dear Barry
The shed is finally up! Just a note to thank you as I am extremely chuffed with it - it was very easy to construct and all the hardware was there (with some extras or perhaps I didn't use enough) and the new 'west wing' to the house is now complete. I think I got very good value for money after I spent 5 hours searching for a shed on the net that would fit my dimensions, and not only that - the delivery was very well organised and executed with in advance phone calls. The delivery driver was thorough and insisted I inspect the shed before signing for it as he brought it onto the premises piece by piece and I was very impressed with the overall service as someone who shops on the net very regularly. I will definitely recommend you as a retailer to anyone I know who is wanting a shed!
Kind Regards
Lisa, Llanidloes, Powys, Wales, SY18, 7x7 Garden Shed 088, 25th September 2007
Just like to say how pleased I am with the Apex shed, and how impressed by the speed and efficiency with which it was assembled. One very happy customer.
PS Is there any way I can order spare keys?
Jonathan, North West London, NW5, 6x8 Garden Shed 93, 15th August 2007
Just to say "thank you" for a very professional and friendly service - the shed was erected quickly and without fuss, all the advice about conserving it and taking care of it given.
Thanks again
Maria, Hatfield, Hertfordshire, AL10, 3x8 Garden Shed 76, 25th July 2007
I have received my shed as per my order. i would like to express my thanks for a well built and thought out shed. The quality is better than I expected. I will have no hesitation in recommending your products to anyone who is considering buying a new shed or timber building product.
Best regards
Bill, Glasgow, Scotland, G76, 10x10 Garden Shed 085, 26th March 2007
Dear Sir
People nowadays are very quick to criticize british products, but not so with the shed I have just purchased from you. It is value for money and it arrived in good order. I live on a corner plot with many people passing . They all compliment me on such a good shed. Mind you I have now put Perma lead on the windows to match my bungalow. Thank you again.
Cliff, Bradford, West Yorkshire, BD7, 6x8 Garden Shed 081, 20th November 2006